Website operator

Everlunena™ and everlunena.com are operated by Shenzhen Longmao Wuhu Technology Co., Ltd.. The company information below identifies the operator and support channels. These rules concern website use. Orders are also governed by the Terms and Conditions and relevant transaction policies.

Agreement to the rules

By using the site, you accept the applicable website rules to the extent recognized by law. Read them before creating an account, submitting content, or using store features. If you do not agree, discontinue the relevant use. Your use remains subject to applicable law. Nothing in these rules removes a mandatory right connected with a purchase or your personal information.

Eligibility

Intended use of the site transaction policies. information Agreement to the rules 12 Customer content By using the site, you accept the applicable website rules to the extent recognized by law. Read them ee eae before creating an account, submitting content, or using store features. If you do not agree, discontinue nformation the relevant use. Guidance and Al-assisted Your use remains subject to applicable law. Nothing in these rules removes a mandatory right connected with a purchase or your personal information. features SECTION 08 Policies that apply to Use purchasing features only when you have the required legal capacity or appropriate parent or ee guardian involvement. Be truthful about your identity and authority where they are relevant. Do not use another person's account, payment information, or personal details without lawful Concerns and disputes permission.

Product-specific restrictions may apply independently of access to the website.

Intended use of the site

You may browse products, compare specifications, manage your own account and orders, and contact support for legitimate purposes. Access is provided for those intended activities. It does not transfer ownership of website content or grant unrestricted permission for commercial reuse. We may restrict misuse when reasonably justified and lawful

Prohibited activity

Do not submit fraudulent orders, impersonate others, introduce harmful code, interfere with the website, access protected systems without permission, or unlawfully collect information about other people Do not infringe intellectual-property or privacy rights, misrepresent an association with Everlunena, or commercially exploit protected content without authorization. We may investigate and take proportionate action subject to law.

Intellectual property

Our branding and original content, and material licensed from others, remain subject to the rights of their owners. This includes protected text, images, video, design elements, and software. Except where permission or law allows, do not republish, distribute, sell, or adapt protected material for commercial use. A purchase or account does not provide an unrestricted brand or content license.

Accounts and accurate information

Keep the information you submit accurate and protect credentials under your control. Use your own authorized account and report unfamiliar activity promptly. We may ask for appropriate verification before sharing order details or processing an account-related request. Do not provide passwords or verification codes to someone claiming to assist you through an unverified channel.

Customer content

If reviews, questions, or uploads are enabled, submit lawful, accurate material that you have permission to publish. Avoid unnecessary personal information about yourself or others. By submitting content for publication, you allow non-exclusive use, formatting, reproduction, and display for store operation and promotion, subject to law and privacy rights. Moderation may remove misleading, abusive, unlawful, infringing, or unrelated material.

Reading outdoor products information

Review each model's actual specifications, selected options, supported systems, ports, network requirements, and included accessories. Similar-looking products need not support identical features. Performance can depend on environment, settings, connectivity, software, and the connected product. We may correct outdated or inaccurate content. A material mismatch in what was sold is assessed under the purchase policies and applicable law.

Product guidance and safety information

General website guidance helps with product selection; it does not replace supplied instructions or professional advice. Al-assisted recordings, summaries, translations, or other outputs can be inaccurate and require review. Do not infer a safety rating, surveillance permission, waterproofing level, or critical-use suitability from a name or image. Use cameras, trackers, and recorders lawfully and with required permissions.

Independent platforms and services

Commerce, payment, delivery, communication, and companion-app providers can operate under separate terms. Their processing of information may be described in their own privacy notices. An external service is not controlled in every respect by Everlunena. Review its requirements before using it or submitting data. Our use of providers does not eliminate responsibilities imposed on us by law.

Availability and changes to features

Maintenance, software changes, provider outages, security issues, or network conditions may affect access. Features may be adjusted or withdrawn when reasonably necessary. We do not guarantee uninterrupted operation or compatibility with every browser and product. If a technical issue blocks access to an existing order, contact support through the information below.

Security responsibilities

Use secure products and connections and keep login credentials private. Report suspected misuse or a suspicious message using the support address shown on this site. We apply reasonable safeguards, but no online system is completely secure. Our support team does not require your complete card number, security code, banking password, or one-time authentication code by email

Policies that apply to purchases

Terms and Conditions cover transactions. The Shipping Policy explains delivery, and the Return & Refund Policy covers the standard after-sales process. Payment & Security describes checkout, while the Privacy Policy addresses personal information. Where a specific purchase rule and a general website rule address the same issue, the more specific applicable provision governs to the extent lawful. Mandatory rights remain effective.

Disclaimers and liability

General site information does not create additional guarantees beyond express commitments and obligations required by law. Where permitted, liability for indirect or consequential losses from website use may be limited. These provisions do not exclude a responsibility or remedy that the law protects, and do not cancel rights relating to faulty goods, an unfulfilled order, or unlawful information processing,

Concerns and disputes

Contact service@everlunena.com with the relevant page or order, a description of the concern, and the outcome requested. We encourage a factual review and good-faith resolution. Applicable law and mandatory protections govern rights that cannot be waived. If support discussions do not resolve the matter, available lawful remedies remain open.

Revisions

These rules may change as the site, services, or legal requirements change. The displayed update date identifies the version published here. Continued use is governed by the applicable version to the extent permitted by law. Updates do not retroactively remove non-waivable rights or the purchase terms governing an existing order.