Contact Us
A clear next step.
A team to help.
Product questions, delivery updates, or after-sales support — give us the details and we will help you work through the next step.
An order you have already placed
placed Email service@everlunena.com with your order number and the email used at checkout. Explain whether you need help with payment, preparation, tracking, delivery, cancellation, a missing item, or a return. beh ioe Where an order contains several products or parcels, identify the affected model, selected option, and 3 A product that needs tracking number. Include the date you noticed the issue. Never send your password, a verification code, attention: or complete card credentials. Hours and follow-up ia
Choosing the right outdoor products
Our collection includes portable hammocks, camping shower bags, pop-up privacy tents, camping foot rests, portable picnic blankets, camping windshields, firewood carrier bags, camping water jugs, collapsible camping sinks, outdoor blanket totes, camping organizer shelves, camping shoe bags, portable folding wagons, camping seat cushions, and outdoor mosquito nets. Tell us which product you are considering and how you intend to use it. Useful details include expected dimensions, load or capacity, terrain, weather exposure, setup space, portability needs, and the package option you are considering. We can help clarify information provided for the listing; do not assume unsupported compatibility, certifications, or performance guarantees.
A product that needs attention
Describe the behavior you expected and what actually happened. Include the product model, order reference, relevant setup steps, and clear photos or a short video when these can be obtained safely. For a delivery issue, photographs of the package and shipping label may help. Stop using an outdoor product that is torn, cracked, deformed, unstable, leaking, or otherwise unsafe. Do not dismantle or modify the product to create evidence. Tell us about any safety-related concern before arranging return transport.
Returns and refund inquiries
Contact us before sending an item back. An approved request includes the appropriate destination and instructions for that product. The business address shown below is not automatically the correct return address Read the Return & Refund Policy for the 30-calendar-day preference-return request period, condition requirements, cost allocation, and refund timing. If you are following up on a refund, include your return authorization or correspondence and tracking record, without full financial credentials.
Privacy and account help
For a privacy request, use the subject line “Privacy Request” and describe the action you want us to consider, such as access, correction, deletion, or an applicable advertising opt-out. Include only information reasonably needed to find the relevant records. For account-access problems, describe the error and when it occurred. We may need to verify that you are entitled to the information requested. Do not share account passwords or private recordings merely to establish ownership of an order.
Hours and follow-up
Our published customer-service hours are 8:00 AM-10:00 PM, daily. You may email outside these hours; your message remains available for review. No fixed response-time guarantee is made on this page. Some questions need information from a payment provider, carrier, or fulfillment facility. Continue the same email conversation when adding details so that the order history remains together. If an issue remains unresolved, summarize the previous steps and the outcome you are requesting.
Let's take the next step.
Contact service@everlunena.com or +86 135-3417-4925.
8:00 AM–10:00 PM · Daily. Include your order number when relevant.
Company Details
Your store operator and customer-care contacts.
No. 2015 Hongli Road, Licun Community,
Huaqiangbei Subdistrict, Futian District,
Shenzhen, Guangdong Province, China